Are hotels waking up to Social Media? (video)

HVS Executive Search and ESSEC Business School conducted a roundtable in Paris in February inviting hotels to discuss how the industry is embracing Social Media.
The table was moderated by both Professor Peter O'Connor and HVS Executive Search director Chris Mumford.
Sofitel, Rezidor, White Line Hotels and the hotel online reputation tool ReviewPro were discussing:
"How are we doing on Social Media today?".